Frequently asked questions
How do I download videos?
Please be sure to download the files to your local drive with right click and 'Save as'. Alternatively videos are offered as streamable web videos.
How do I play videos?
Will I get my money back if I do not like the content?
Due to the nature of memberships and / or downloads no money will be reimbursed, nor can any files be exchanged. Further check if your system can play videos and your hardware/internet connection is correct. You are responsible that your order is correct before submitting it and initiating the payment transaction.
What is a collection?
Sometimes an update contains both images and video. These contents are gathered in a collection, so it may contain a mixture of both media types. In simple words a collection is ‘one update’.
What will appear on my credit card statement when I pay per credit card?
You will find an entry named “stealthid.com, Wilnsdorf” on your credit card bill
Can I order a DVD via mail?
No this is not possible!
I lost my download link after I bought collections. How do I recover it?
Go to Shopmaker and write them. Please include the name of the collections you bought and when you bought them!
I produce or own a lot of videos or pictures. Can I have my own shop?
Of course you can do! Please go to Shopmaker and drop them an email!